Tennis Policy at Tam Heather (May 2026)
- Hours of Play
6:00 am to 12:00 pm.
- Identification
All members are required to have a key fob. Key fobs must be picked up at the Office before playing your first game. Fobs are required to access the tennis dome and must be purchased in advance. They are non-refundable. If a fob is lost, a replacement must be purchased at a cost of $40.00 +HST.
Members without a fob must visit the Office to arrange access to the dome.
- Attire
Tennis attire and non-marking tennis shoes are required. No street shoes on the courts, anytime. No cut off shorts or cut off shirts allowed.
Please use the shoe cleaner before entering the dome when your boots or shoes may be dirty with snow, slush or salt.
- Court Reservations
Reservations may be made by accessing the Jegysoft Tennis Court Booking system. https://www15.tennisclubsoft.com/tamheather/home/login.do
Instructions for accessing this system are provided when members join the club.
- Guests and Non-Members
- A member may bring a guest, subject to a daily fee at the current rate, plus court fees and H.S.T. Guests must be registered prior to play.Penalty for non-registration and non-payment is triple the guest fee.
https://tamheather.ca/index.php/tennis/tennis-memberships-and-fees
- Non-members may book courts at the non-member court rental rate. There is an additional non-member fee, plus H.S.T.
https://tamheather.ca/index.php/tennis/tennis-information
- Court Cancellation
A member must cancel a court at least 24 hours prior to playing time. Otherwise, the member booking the court will be billed.
- Start and Stop of Play
A warning bell will ring at 5 minutes to the hour. Players must vacate their court promptly when the 2nd bell goes off on the hour, regardless of score. Players who enter the bubble early are asked to remain on the bleachers until their start time and be respectful of the players on court 1. In case a court is empty before or after the booked time, a five-minute grace period is permissible. To enter or exit after the final bell, please do so without impacting / disrupting play on other courts.
- Court Usage
A maximum of four players per court is permitted unless instruction is in progress. Spectators are asked to remain quiet on the bleachers.
- Instruction
Tennis lessons may be given only by the Club Professionals when approved by the Tennis Director.
- Balls and Ball Hoppers
- A maximum of six (6) balls may be used during play at all times.
- Hitting of tennis balls against the sides of the bubble is prohibited.
- Ball hoppers are not allowed at any time unless written permission is granted by the Tennis Director. A written request must be made by the member to the tennis director requesting approval.
- Balls must be collected and court vacated on the hour.
- Member Accounts
All tennis members MUST have pre-authorized credit card information on file with the Jegysoft platform for all court fees.
- Weather or Facility-Related Closures
In the event of mechanical breakdown, severe or harsh environmental conditions that can include snowstorms, ice storms, hurricanes, tornados, flooding or any unforeseen act of nature, the decision to close the tennis dome will be made by the Club Manager or his/her designate.
The Club Manager’s decision will be based on a variety of information sources, including, but not limited to:
- Weather reports from Environment Canada
- Accessibility of local roadways and the Club parking lots
- Reports of road and highway conditions for Toronto and surrounding areas
Communication regarding a closure will be made as soon as possible following the decision of the Club Manager. Notice of the closure will be posted on the homepage of the Club website www.tamheather.ca and an email will be sent out to all members. Signage will also be posted at the entrance to the tennis dome.
In some instances, weather conditions may not necessitate closing the dome but conditions may still make travel unsafe. In these situations, the Club will give appropriate consideration to members who decide that conditions are too bad for them to safely travel. In these instances, the member(s) must advise the office prior to their court reservation of their decision not to play and request that they not be charged. These requests may be made by phone at 416-284-9251 ext.4 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..
- General Court Etiquette
- When entering or exiting your assigned court, wait until play has stopped before crossing an occupied court, and always cross quickly at the back, behind the players on that court.
- Please keep movement across other courts to a minimum. Emergency trips to the washroom occur, but be respectful of others.
- The default position for the divider nets is “Closed.” Please do not open the nets unless neighboring players are in full agreement.
- When a ball from your court enters another court, wait until play on the other court has stopped and then politely ask for the ball to be returned. Do not step onto another court while a point is in play.
- When a ball from another court has entered your court, return the ball promptly once a point has ended on your court and without disrupting a point on their court.
- Be aware of the brand and number on the balls you are using. When picking up a ball on your court, don’t just pocket it: check the brand and number. If it’s not yours, look around, as players on another court may be calling for it.
- Hang winter coats on the racks provided and leave outdoor shoes at the entrance so that clutter between courts is kept to a minimum.
- Have Fun (but never at the expense of others)!
- Booking Courts for Practice
- Members can book 1 hour sessions for practice only (one person on court).
- In order to book a court for single player practice, please contact the office by phone or email. Single player practice can be booked 3 days ahead of time.
- During the winter season (October 1 – April 30), courts for practice can only be booked between 6am – 8am or 11pm to midnight.
- Summer season (May1 to September 30), courts for practice can be booked at any time of the day.
NOTE: Practice is for Tam Members ONLY. OUTSIDE COACHES ARE NOT PERMITTED.
- Court dividers:
- For individual court bookings, divider nets will be closed unless players on both courts sharing a divider agree to open them.
- For league booking, divider nets will be open, unless the convenor of the league decides otherwise. If an adjacent court is an individual booking, you must get agreement from the players on the individual booking court prior to opening the net.
- For competitive team bookings, divider nets will be open, unless the team captain decides otherwise. If an adjacent court is an individual booking, you must get agreement from the players on the individual booking court prior to opening the net.
