We’ve been counting down each day of the 28 day lockdown in hopes of welcoming everyone back to playing again on the 21st. But today’s announcement by the Premier that lockdowns are likely to be extended does not give me much cause for optimism.
We’ve been doing all we can though to get ready for tennis to retrun.
To ensure we are in compliance with the pre-existing tracing requirements as well as the new emphasis on pre-screening we have installed a touchless contact tracing app. Every member will receive an email with their “QR” code. This is a sort of barcode that is linked to the information (first and last name, gender, email address, and phone number) that Toronto Health would ask the Club to provide in the event someone tested positive for COVID and had been playing at the same time as you. You will be required to have this QR code available on your phone or have a printed copy of the code (sort of like a boarding pass) that you can scan each time you enter the dome. Prior to scanning your QR code on the tablet that is located just to the right of the revolving door, you will be asked the following questions:
COVID-19 SCREENING QUESTIONNAIRE
- Do you have any of the following new or worsening symptoms or signs? (Symptoms should not be chronic or related to other known causes or conditions).
• Fever or chills
• Difficulty breathing or shortness of breath
• Sore throat, trouble swallowing
• Runny nose/stuffy nose or nasal congestion
• Decrease or loss of smell or taste
• Nausea, vomiting, diarrhea, abdominal pain
• Not feeling well, extreme tiredness, sore muscles
- Have you travelled outside of Canada in the past 14 days?
- Have you had close contact with a confirmed or probable case of COVID-19?
IF you have answered NO to all of the above questions you have passed the COVID-19 screening and may scan in and enter the facility.
IF you have answered YES to any of the above questions, you have NOT passed the COVID-19 screening and are advised to NOT enter the dome and should go home to self-isolate immediately and contact your health provider or Telehealth Ontario (1-866-797-0000) to find out if you need a COVID-19 test.
Additional pulleys have been added to the separating nets in order that we be able to open them from the ends rather than the middle when vacuuming the courts. This will allow us to more completely secure the middle of the divider nets in an effort to ensure all movement between courts is only along the outside walls.
A good amount of time was also spent searching out the source of any water leaks. We found a few. Only time will tell if we found them all.
We even advised Santa that all we want for Christmas this year is for COVID to go away in order that we start playing tennis again.
So, let’s keep our fingers crossed that the lockdown extension will be minimal and Toronto will be allowed to return to at least the Red Zone soon.
Right after the announcement of the 28 day lockdown announced back on November 23, I received a couple of inquiries about membership refunds. I directed both to our refund policy as well as the COVID FAQ’s for Tennis on the website where it states that “…A pro-rated refund policy will apply if tennis play is cancelled during the season and less than 75% of the season is played.” The current 28 days is not 25% of the season. If we get shutdown for another 28 days (perish the thought), that would exceed the 25%. BUT, we would not immediately start issuing refunds. How exactly we would handle it needs to be discussed with the Board. I plan to recommend waiting to see when/if we are allowed to reopen. When that happens, we can calculate what portion of the season was missed and credit members’ accounts accordingly. This would allow members to use this credit to offset any court fees they would incur once they resume play. If, at the end of the season, a member’s account was still in a credit position, the member would have the choice of receiving a refund or applying the credit towards next season’s membership.
That’s all the news for now. In closing, on behalf of all the staff, Hanadi, Janet, Luc, Lor, Jason and myself, I’d like to take this opportunity to wish you all a very Merry Christmas and a “Happier” New Year (good riddance 2020).